These Terms govern your use of the Cleopatra Daily mobile app ("Cleopatra") for iOS and Android. The current version is available at https://www.cleopatradaily.app/en/terms/.
1. Who provides the service
The app is provided by:
Joanna Wargalla
ul. Zawiszy 4 lok. 1, 01-167 Warszawa, Poland
E-mail: [email protected]
Help: https://www.cleopatradaily.app/en/support/
2. Acceptance
By using Cleopatra you accept these Terms. If you do not agree, please do not use the app. How we handle personal data is explained in the Privacy Policy at https://www.cleopatradaily.app/en/privacy/.
3. Who may use the app
- You must be at least 16 years old to use Cleopatra.
- The Body section (calculators and body-related tools) is available only to adults 18 or older.
- At onboarding you confirm your age. Please provide it truthfully.
4. The service
Cleopatra is an educational app about beauty, style and wellbeing. It includes lessons, a daily plan and routines, product and ingredient checks, barcode lookup, a style questionnaire, check-ins, a hair journal, progress photos, an AI coach, reminders and optional encrypted sync.
The app works without an account. An optional account (e-mail code, Apple or Google) keeps Premium on your other devices; you can delete it in the app at any time. Most data stays on your device. Details are in the Privacy Policy.
5. Not medical advice – not a medical device
Please read this section carefully.
- Cleopatra is not a medical device. It does not diagnose, treat, cure or prevent any disease.
- Content in the app is general education, not medical, dietary or psychological advice.
- Calculators (for example BMR, TDEE, calories, macros, BMI, body fat, heart-rate zones) give estimates based on general formulas. Your real needs may differ.
- The AI coach is an automated tool. Its answers may be inaccurate, incomplete or unsuitable for you. Do not treat them as professional advice.
- For health concerns, skin or hair conditions, pregnancy, chronic illness, medication or eating difficulties, consult a doctor or another qualified professional.
- In an emergency, call 112.
6. Health and safety
- Exercise: stop immediately if you feel pain, dizziness, shortness of breath or discomfort, and seek medical help if symptoms continue.
- Fasting and diet: fasting and calorie restriction are not suitable for everyone, including people who are pregnant or breastfeeding, have diabetes or a history of eating disorders. Talk to a doctor first.
- Supplements and minerals: the app does not recommend doses. Ask a doctor or pharmacist, especially if you take medicines.
- Cosmetics and ingredients: do a patch test and follow product instructions. Ingredient information may be incomplete.
- Red-light devices: follow the device manufacturer's instructions and safety warnings. The app's timer does not replace them.
- Progress photos: before/after photos are a personal record only. They are not proof that any product or method works.
If any content in the app causes you distress, please stop using that feature and reach out for support. In Poland you can call 116 123 (adults) or 116 111 (children and young people), or, at any time, 800 70 2222 (support centre for adults in mental crisis). If a life is in danger, call 112.
7. Your responsibilities
- Enter accurate information; results depend on your inputs.
- Use the app lawfully and only for personal, non-commercial purposes.
- Do not try to misuse the AI coach, for example by bypassing its safety rules, automating requests, or using it to create harmful or unlawful content.
- Do not interfere with the app or its servers, reverse-engineer it beyond what the law allows, or circumvent limits.
- Keep your device and your sync recovery code safe. We cannot restore synced data without the recovery code.
8. Intellectual property and licences
The app, its lessons, texts, design and graphics belong to Joanna Wargalla or her licensors. You receive a personal, non-exclusive, non-transferable licence to use the app for the duration of these Terms.
- Product data from barcode lookups comes from Open Beauty Facts and is available under the Open Database Licence (ODbL). Attribution is shown in the app.
- Fonts and open-source software used in the app are listed with their licences in the app.
Content you create (notes, journal entries, photos) remains yours.
9. Premium subscription
Cleopatra is a freemium app. Some features are free (see section 11), and one paid subscription – Cleopatra Premium – unlocks the full content. The app shows no ads, neither in the free version nor in Premium.
Premium includes:
- all Academy lessons,
- all guided rituals,
- all recipes,
- all workouts in every series,
- the AI coach (Ask Cleopatra) under a fair-use policy: up to 20 questions per day and 300 questions per month. When you reach a limit, the app shows a message; you can use the coach again once the limit resets.
Safety and crisis answers are never limited or counted towards any limit, in the free version or in Premium.
Plans:
- yearly – planned price PLN 149.99 / USD 39.99 for 12 months; new subscribers can use a 7-day free trial,
- monthly – planned price PLN 29.99 / USD 7.99 per month; no free trial.
These are planned list prices. The binding price and period are the ones shown in the App Store or Google Play before you buy; prices, currencies and the availability of the free trial may differ between countries.
- Free trial: at the end of the 7-day free trial the yearly subscription automatically converts to a paid subscription unless you cancel at least 24 hours before the trial ends.
- Payment: handled by Apple or Google under their terms.
- Auto-renewal: the subscription renews automatically for the same period unless you cancel.
- Cancelling: in your App Store or Google Play account settings, at least 24 hours before the end of the current period (or free trial), according to the store's rules. Deleting the app does not cancel the subscription.
- Restore purchases: use "Restore purchases" in the app, for example on a new device.
- Refunds: handled by Apple or Google under their refund policies.
- Price changes: we will inform you in advance as required by law and store rules. If you do not agree, you can cancel before the new price applies.
10. Right of withdrawal (EU consumers)
As a consumer in the EU you generally have the right to withdraw from a contract for digital content or digital services within 14 days without giving a reason.
If you ask for the service to start immediately and acknowledge that you thereby lose (for digital content) or limit (for digital services, where you may owe a proportionate amount) your right of withdrawal, the rules change accordingly. Withdrawal for purchases made through the App Store or Google Play is handled via the store's procedures.
How to withdraw. The 14 days run from the day the contract is concluded – for the yearly plan with a free trial, from the day the trial starts. To withdraw, ask for a refund in the store where you bought Premium: for the App Store at reportaproblem.apple.com, for Google Play in your Google Play order history. You can also send us a clear statement, for example "I withdraw from my contract for Cleopatra Premium concluded on [date], [store and e-mail or order number]", by e-mail to [email protected], and we will help you complete the withdrawal with the store. If you withdraw in time, the store refunds the payment.
11. Free tier
Without Premium you can use, among other things:
- calculators (BMI, BMR, calorie needs),
- the daily plan, your own skin and hair routines, and reminders,
- check-ins, progress photos and the timeline,
- ingredient and product checks,
- the style guide,
- the first 2 lessons of every Academy category (with their quizzes),
- 3 guided rituals, 3 recipes and the first workout of each series,
- the AI coach (Ask Cleopatra): 3 questions in total, once.
Other content is marked as Premium in the app. The scope of the free version, the scope of Premium and the limits may change; we will inform you in the app.
12. Availability and changes
We try to keep the app available, but features that need the internet (AI coach, sync, barcode lookup, purchases) may sometimes be unavailable, for example due to maintenance or third-party outages.
We may update the app and change features. We will not reduce what you have paid for in a way that harms you without notice and the remedies required by law. We will inform you in advance about material changes to these Terms; if you do not agree, you can stop using the app and cancel any subscription.
13. Liability
We are liable to the extent required by applicable law. We are not responsible for decisions you make based on estimates, educational content or AI coach answers, nor for the content of third-party websites or databases, to the extent permitted by law.
Nothing in these Terms limits your statutory rights as a consumer, including rights for digital content that does not conform to the contract, or our liability for intent, gross negligence, death or personal injury, or any other liability that cannot be limited by law.
14. Ending use and deleting data
You can stop using Cleopatra at any time. Delete all data in Settings removes your data from the device and the sync copy from the server. Uninstalling the app removes local data from the device but does not cancel a subscription.
We may suspend access to online features (such as the AI coach) if you seriously breach these Terms, for example by abusing the coach or attacking our servers. Where possible, we will tell you why.
15. Complaints
You can submit a complaint about the app by e-mail to [email protected]. Please describe the problem and, if possible, include your app version and device.
We will reply within 14 days. Complaints about payments and refunds are handled by Apple or Google.
As a consumer you may also use out-of-court dispute resolution, for example the consumer ombudsmen (rzecznik konsumentów) or the Trade Inspection (Inspekcja Handlowa) in Poland. Information on these procedures is available from the Office of Competition and Consumer Protection (UOKiK) at prawakonsumenta.uokik.gov.pl.
16. Governing law and jurisdiction
These Terms are governed by Polish law. If you are a consumer living in another EU country, you keep the protection of the mandatory consumer laws of your country. Consumers may bring proceedings in the courts of their place of residence or as otherwise allowed by law.
17. Changes to these Terms
We may update these Terms when the app or the law changes. We will inform you in the app before the changes take effect.
18. Contact
Joanna Wargalla, ul. Zawiszy 4 lok. 1, 01-167 Warszawa, Poland · [email protected]. Help: https://www.cleopatradaily.app/en/support/