Cleopatra Daily
Help and contact
Answers to common questions, and how to reach us.
Frequently asked questions
Do I need an account?
No. Everything works without one. An account keeps Premium on all your devices and links your encrypted backup. You can delete it any time in Settings › Account.
Where is my data stored?
On this phone, in an encrypted database. An account is optional and there is no advertising tracking. Data leaves the phone only when you ask the AI Coach a question, look up a barcode, turn on Sync & backup or sign in. Settings › What Cleopatra knows lists exactly what is sent.
How do I move to a new phone?
On your current phone, turn on Settings › Sync & backup and save the recovery code. On the new phone, choose “Restore from a backup” on the welcome screen and enter the code. Progress photos are not synced; they stay on the phone where you took them.
How do I delete my data?
Settings › What Cleopatra knows › Delete all my data. This permanently removes everything on this device, your encrypted sync copy and your account, if you have one. You can export your data on the same screen first. To delete only the account, use Settings › Account.
What does Premium add?
The full library of rituals, recipes, workouts and Academy lessons, and more questions to Ask Cleopatra. Your daily plan, reminders, tracking, calculators and ingredient checks stay free, and neither version has ads.
How do I cancel Premium?
Subscriptions are managed by the App Store or Google Play. Open Premium › Manage subscription, or the subscriptions page of your store account. Cancel at least 24 hours before the end of the current period to avoid the next charge.
I paid, but I don't see Premium
Open Premium and tap Restore purchases while signed in to the App Store or Google Play account you paid with. This also works after reinstalling the app or deleting your data.
How do I change the language?
Settings › Language. Academy lessons not yet reviewed in your language are shown in English; the AI Coach answers in the language you choose.
My reminders don't arrive
Check that notifications for Cleopatra are allowed in your phone's settings and that Daily reminder is on in Settings › Reminders. Battery saving on some Android phones can delay notifications.
Is Cleopatra medical advice?
No. Cleopatra is for beauty and wellbeing education. It does not diagnose or treat anything. If you have symptoms or aren't sure, talk to a doctor, dermatologist or pharmacist.
Write to us
Didn't find your answer, or something isn't working? Write to us – we reply in English and Polish.
Help and general questions: [email protected]
Data protection: [email protected]
Include your app version and phone model (Settings › Help) so we can help faster.